Customer reviews

Average rating
4.9/5
5

Excellent

Wonderful experience. We will be back
Vivek Upadhyay
10-Jun-2019
3

Pleasant

Overall the stay was great. The accommodations were very nice, the pool was great, and the scenery was breath taking. The only issues I had are the prices. 9 Euro for a Coke is ridiculous, we ended up booking all of our own tours and driver because the mark up you charged was too much. It was also odd that the only restaurant open one night which was the gourmet restaurant when all I wanted was a hamburger. But overall it was a great time just a few things.
Hotel guest
28-May-2019
5

Excellent

From the instant we arrived, we knew we had made the right choice...Castello di Velona is a dream come true...the place you always wished you could experience... The staff, the ambiance, the views, the aromas, the food, the spa, the pools, the rooms...everything is simply superb. Elegant and yet relaxed; luxurious and yet homely. So many beautiful terraces, so many magical sites from which to admire the magnificent landscape... We shall return...
Antonio Bonnet
21-May-2019
5

Excellent

Heaven!
Peter Elzendoorn
14-May-2019
5

Excellent

We enjoyed two nights in April surrounded by glorious views, luxurious accommodations, delicious meals and wine, warm and friendly atmosphere, and healing mineral pools. The bed was so comfortable and the linens were divine. The staff were exceptional and welcoming. I plan to return.
Heidi Hughey
1-May-2019
5

Excellent

I stayed here at Castello di Velona for four nights in a Junior suite. It was kept as a surprise for the other half and well, it delivered beyond my expectations. I was expecting a nice room, yet still manages to exceed on what you’re to expect form this standard of room. An enormous bathroom which hosted a thermal bath. Meaning the water was from the natural springs which is what you will find in the castle spa and outside pool. I was sceptical when looking at reviews from over a year ago where the staff were constantly criticised for the lack of caring, I can honestly say, it is clear as day that the staff have since changed. Having a 3 hour cooking class with the head chef Bacciottini Riccardo, He made it clear that new staff and a new attitude towards how guests should be treated. The attention to detail with food and service was fantastic. Riccardo has experience working at the worlds number 1 restaurant in Copenhagen, Noma. If you know your food, can certainly expect great food dining here. If you are going to stay here i would recommend hiring a car, there isn’t much around other than spectacular views. Montalcino is 15 minutes drive away, beautiful town. It may come across as bias reading this, I’m sitting here trying to think of any negatives about this place and I just can’t. Ok 1 thing, the price of bottled water, pricey to say the least. But you can not stay here and expect a cheap get away. Could not recommend this place enough! Thank you to all the staff for making this trip unforgettable.
Adam Shinners
23-Apr-2019
5

Excellent

I really enjoyed the personal attention. Would definitely like to come back, and would also recommend to friends/family who might be staying in the area.
Matthew Myers
31-Dec-2018
4

Very good

We stayed at Castello di Velona for one night in october and it’s an amazing hotel. The view is fanstastic, great breakfast with a great variety. The lounge and pool area is great. The only thing that brings our experience down is the dinner at their ”gourmet restaurant” Settimo Senso. We paid 350 euro for a three course dinner and it was really not worth it. The flavours were not balanced and the cooking was a bit outdated. I would advice guests to have dinner at the pool restaurant.
Jenny Jansson
9-Oct-2018
5

Excellent

you have an amazing property and staff. We had such a great time. The only little thing that bothered me was that I had to pay for water. A place like yours should not be gouging people for 8E water. Other then that I would stay and recommend your place to any one. Thank you
Hotel guest
19-Sep-2018
5

Excellent

Amazing location in very good condition and friendly staff!
Hotel guest
13-Sep-2018
5

Excellent

Fantastic stay! Thanks!
James Grubbs
14-Jun-2018
5

Excellent

Simplemente Perfecto
Gustavo Estevez
8-Jun-2018
5

Excellent

We had a wonderful visit and the staff was exceptional
Hotel guest
20-May-2018
5

Excellent

My husband and I spent 3 nights at Castello di Velona. From the moment we checked in we knew this was going to be special. We had the terrace suite - which features a private patio with a thermal hot tub and views that were simply incredible. The hotel is perched on the top of a hill, and is surrounded by vineyards and rolling hills. We could watch both the sunrise and sunset from the hot tub, and those images are the first that come to mind whenever I think about our trip to Italy. Food is very good - I had read previous reviews that were a bit mixed but our meals were excellent, as was the wine. Yes it is pricey - but no more than a nice dinner in NYC. And speaking of wine, we did the wine and cheese tasting which was absolutely the highlight of our stay. Our sommelier was both knowledgeable and entertaining - clearly she loved what she does! We did the spa one day - steam room, sauna, scented showers, and a massage. All high end and such a treat after 4 days of running around being busy tourists. And the outdoor pools are quite nice as well. There is not much to do nearby if you don't have a car. One day we walked about a 1.5 miles to a small nearby town for lunch, just for a change of pace, and found a casual restaurant where the food was more reasonably priced but still quite good. You can arrange for car service into Montalcino but it was fairly expensive and we were so comfortable that we decided to just stay put and relax. Overall we had a lovely stay and will remember our time there fondly. Thank you to the staff for taking such good care of us!
Molly Loftus
26-Nov-2017
5

Excellent

My wife and I stayed here a few weeks ago with our son and his wife. We knew this was a 5 star hotel but our experience far exceeded these expectations. Every aspect of our experience was memorable. The views from the hill top setting are spectacular. You can experience both the tuscan sunrise and sunset from the grounds and various outdoor terraces. The thermal spring which feeds the pools and spa are a wonderful interlude to a day of wine tasting and touring or just to spend a relaxing peaceful day. All The staff are wonderful especially Fabio who treats you as family. The food experience is exceptional as well and their wines and olive oil are superb! We also appreciated the owner who is there daily interacting with quests. Hands down one of our all time best places to stay. We can't wait to return. Grazie mille!! Jeff and Trudy Grillo
Gertrude K Grillo
18-Oct-2017
5

Excellent

The experience was as close to perfect as you can get. The pictures cannot do justice to the panorama of views you get from every spot of the property. The thermal pools are an amazing experience as well. We have been to italy many times and will return here. The baked goods were among the best we have tasted anywhere in Europe. The one hope we have is that the gourmet restaurant at the property improves a bit in service and experience for the price as we always like to have some of our dinners at the property we are staying.
Hotel guest
3-Oct-2017
5

Excellent

Castello di Velona was incredible - the staff, the rooms, the views, the lobby, the pool - it far exceeded any of our expectations! Highly recommend - only sorry that we could not stay longer.
Amy Burden
26-Sep-2017
4

Very good

The hotel and staff were lovely.
Hotel guest
11-Sep-2017
5

Excellent

A luxurious stay in a castle. The castle is upscale and our room was spacious. A beautiful view of the Tuscan hillside from every direction. The hotel staff was so accommodating and attentive in every way. The breakfast buffet was really sumptuous and so varied that I had a tough time deciding what to eat. We will definitely be back.
Hotel guest
30-Aug-2017
5

Excellent

Castello di Velona is truly exceptional in every way! The views are spectacular, the accommodations delightful, and the staff are so welcoming and hospitable. We had a wonderful stay and look forward to returning soon.
Hotel guest
9-Aug-2017