FAQ

GENERAL INFORMATION

What time is check-in and check-out?
Check-in from 4:00 PM
Check-out by 12:00 PM

What are the reception opening hours?
The reception is open 24 hours a day.

What languages are spoken at reception?
Italian, English, French, and Spanish.

Where is Castello di Velona located and how can it be reached?
The property is located in Castelnuovo dell’Abate, 10 minutes from Montalcino, in the Val d’Orcia. It can be reached by train, arriving at Buonconvento station, or by car, and is only 1 hour and 45 minutes from Florence.

Is parking available at Castello di Velona?
Yes, parking is available.

Does Castello di Velona have an elevator?
Yes.

What accessibility features does Castello di Velona offer?
An elevator is available.

Does the property have Wi-Fi?
Yes, of course.

Are pets allowed?
Yes, pets are accepted with an additional supplement.

Is luggage storage available?
Yes.

What amenities are offered in the rooms?
Coffee machine, kettle, shaving kit, speaker, toothbrush, earplugs, sewing kit, adapter, Wi-Fi, PressReader.

Is there a city tax?
A city tax is required in accordance with the regulations of the Municipality of Montalcino.

Which credit cards are accepted for payment?
Mastercard, Visa, American Express.


CHECK-IN/CHECK-OUT

How does check-in work at Castello di Velona?
Check-in is available either at the property or online.

Is early check-in possible?
It is possible upon request and subject to availability.

Is late check-out possible?
It is possible upon request and subject to availability.

What are the reception opening hours?
The reception is open 24 hours a day.


PROPERTY & SERVICES

Is there a shuttle service to/from Castello di Velona?
Yes, a paid shuttle service is available.

Is there an electric vehicle charging service?
Yes, we have paid charging stations.

Can children stay at Castello di Velona?
Children of all ages are welcome at the property.

Does Castello di Velona have a private beach/beach club?
No.

Do you provide beach towels?
No.


ROOMS

Are cribs and children’s beds available?
Yes.

Do you have accessible rooms?
We have accessible rooms.


BREAKFAST

Is breakfast included?
Yes, breakfast is included.

What time is breakfast served?
From 7:30 AM to 10:30 AM.

Where is breakfast served?
At the Settimo Senso restaurant.

What type of breakfast is served?
Continental buffet and à la carte.

Are gluten-free, vegetarian, and vegan options available?
Yes.


RESTAURANTS & BAR

Is there a restaurant at Castello di Velona?
There are three restaurants on the property.

Are gluten-free, vegetarian, and vegan options available?
Yes.

Is there a bar on the property?
Yes.


SPA, POOL & GYM

Is there a Spa/Wellness Center at Castello di Velona?
Yes, Olispa is available: a thermal and spa center of over 1,500 square meters.

What are the Spa/Wellness Center opening hours?
The spa is open from 11:00 AM to 8:00 PM.

Do you provide a Spa/Wellness Center kit?
Guests are provided with bathrobes and slippers.

Is there a swimming pool at Castello di Velona?
There are two swimming pools on the property.

What are the swimming pool opening hours?
The pool is open 24 hours a day.

Do you provide pool towels?
Yes.

Is there a gym at Castello di Velona?
Yes.

What are the gym opening hours?
The gym is always open.


ACTIVITIES, EXPERIENCES & EVENTS

Does Castello di Velona offer a concierge service?
Yes.

Do you organize tours and excursions in the surrounding area?
Yes, we offer over 50 experiences.

Is it possible to organize weddings or private events?
It is possible to organize weddings as well as private and corporate events.